Number Porting Guide

This guide will serve as an aid to understanding the different types of Number ports and how to use to pricing schedule to determine what category a number port will be. This guide is ONLY for porting numbers to URL Networks. If you wish to port a number from URL Networks to another provider you will need to contact them directly.

Local Number Portability (LNP) is the process of moving a number from one carrier to another. Not all numbers can be ported and are subject to a service qualification test.

There are different types of port categories and they will vary in price depending on how a number is categorised. This document is intended to be used as a guide only. Number port categorisation is determined at the time of submitting the port and is set by the losing carrier.

Terms

Term	Description
LNP	Local Number Portability
Loser/Losing	The current carrier who is operating the number.
Emergency Return	This is the process of moving the number back to the losing carrier within a 4 hour window, typically used if there has been a mistake in porting the number. E.g. The customer wishes to port their number and realises they had ADSL and now it no longer works and wants the number returned to the original provider.
Pre Port Validation (PNV)	A regulatory form to allow the gaining carrier to request service number details from the losing carrier.
Pre Port Validation (PNV)	A regulatory form to allow the gaining carrier to request service number details from the losing carrier.
Porting Authority Form (PAF)	The standard form required to be completed for each number, including Losing account number and number to be ported.

Supported Carriers

Currently we are able to port numbers that are hosted on the following underlying carriers:

• Telstra
• Optus

If you are unsure of where your number is hosted you can use the ACMA number search as guide however please note that records here may not be 100% accurate and we will do a number qualification before porting the number. You can search the ACMA database here

Required Information to Port

If you want to port your number then we require the following:

• Read and understand the Local Number Portability Agreement, available here
• Completed Port Authority Form, available here
• Front page of a recent bill showing your account number and address.
• If the number is “re-billed” by another carrier however the number belongs to any any of the Supported Carriers then you will require the wholesale account number.

Port Types

Port types are actually defined by the carrier who is currently operating the number. When a port submission is sent to the losing carrier they will determine what type of port the number is. The most common type is a Simple Port also known as a Category A port. If the simple port fails for any reason it will become a Complex Port also known as a Category C port.

Simple Port (Category A)

Category A ports are realtime automated ports used to port simple telephone services like single line PSTN services with no additional services.

If your number has other additional services on the line then your port will become a complex port and will attract additional costs. The list below is an example of some features that are known to cause a simple port to be rejected and become complex.

• Line/Rotary Hunt
• Centrex Based Numbers
• Fax Stream Services
• Onramp Services
• ADSL/SSS Services

To avoid getting any additional fees on your number port, once a port submission is submitted its imperative that you do not make any changes to the numbers that are being ported. If you do this is likely to cause your number to be rejected and you will attract additional fees.

FAQ
How long does a port take?
Typically it will take 3-5 business days if its a simple port.

The number I am porting has ADSL can I port it?
The answer here is yes however it will be classed as a complex port and if you were to port the number away your ADSL service would become inactive. It is best to remove ADSL from this number, wait 2 business days and then submit the port as a simple port.

How do I make sure my number is a simple port?
A. To have a number port as a simple port please make sure all advanced services are removed from the line prior to submission. Please make sure you wait at least 2 business days before submitting the port request after removing any services.

What causes a rejection?
Simple port rejections are quite common due to incorrect information such as wrong account number, address or their are complex services on the service.

My number has been ported and I shouldn’t have ported it what can I do?
In some case we can perform an emergency return on a number. Emergency returns can typically done if its been no more the 4 hours since the port and its before 2 pm on a business day. If its outside these times you will need to organise to port the number back though normal porting process with the other carrier.

I have 100 number range can I port a single number from the range?
Generally you cannot do this as all numbers need to be ported as one and this would be a complex port.

Will my current carrier charge me to port the number?
This is dependent on the carrier and you should check you terms and conditions before submitting the port.

Complex Port (Category C)

Complex ports are used when a number typically has one or more of the following but not limited to:

• Onramp, ISDN Services
• Line/Rotary Hunt
• Fax Stream
• 100 Number blocks
• ADSL/SSS Services

Complex ports are submitted in batches and if there is a rejection or a return the entire batch is impacted so the rejection or return fees will be charged on all numbers in the batch.

To avoid getting any additional fees on your number port, once a port submission is provided its imperative that you do not make any changes to the numbers that are being ported.

FAQ

How does a port take?
Typically it will take 3-8 weeks depending on complexity.

If I need to return or the port is rejected how is this charged?
A. If there is a rejection or return then you will be billed on the entire batch. E.g. If you had a batch of 300 numbers and only 100 needed to be returned you would be charged a fee based on the entire 300 numbers.

My number has been ported and I shouldn’t have ported it what can I do?
In some case we can perform an emergency return on a number. Emergency returns can typically done if its been no more the 4 hours since the port and it before 2 pm on a business day. If its outside these times you will need to organise to port the number back though normal porting process with the other carrier.

Will my current carrier charge me to port the number?
This is dependent on the carrier and you should check you terms and conditions before submitting the port.

Pricing Schedule - Simple Ports (Category A)

	Charge	Comment
Port Submission:	$40	Per Number
Charge for Reversal:	$200	Per Number
Monthly Fee 1-10 Numbers:	$3	Per Number, per month
Monthly Fee 10+ Numbers:	$1.5	Per Number, per month
	Download PAF

Pricing Schedule - Complex Ports (Category C)

	Charge	Comment
Complex 1-5 Numbers:	$140	Per port
Complex 6 -100 Numbers:	$260	Per port
Complex 100+ Numbers:	$500	Per port
Complex PNV Intial Reject:	$30	Per port
Complex PNV Reject 1- 5 Numbers:	$80	Per port
Complex PNV Reject 6-100 Numbers:	$180	Per port
Complex PNV Reject 100+ Numbers:	$320	Per port
Complex Reject Fee (After PNV):	$25	Per number
Complex 1-5 Emergency Return:	$370	Per port
Complex 6-100 Emergency Return:	$2,450	Per port
Complex 100+ Emergency Return:	$3,650	Per port
Monthly Fee 1-10 Numbers:	$3	Per Number, per month
Monthly Fee 10+ Numbers:	$1.5	Per Number, per month
	Download PAF